Coronavirus

COVID-19 (Coronavirus) is a highly infectious virus that is spreading across the world. Earlier last year, the World Health Organisation declared it a pandemic, which means that several countries are experiencing outbreaks. In response to the virus, we have launched our response to keep our staff, service users and the local community safe. This key to our: Safety First>Staff Safe>Community Safe ethos.

Enhanced Measures to Control the Spread of Coronavirus (COVID-19)

From Monday 25th October 2021, we've introduced new measures in response to high Coronavirus Infection Rates. Based on advice from Public Health England (PHE) and our own risk assessment, restrictions and measures are now in force across the company. See below for what we're doing to keep our community safe.

Recently, we were advised by Public Health England (PHE) to suspend all home visits after we identified a number of positive cases within the company. This is based on an assessment of the risk posed by our colleagues entering people's households. From Monday 18th October, we suspended all home visits until further notice. However, we are still offering face to face appointments at our offices in Strood, and virtual appointments via Microsoft Teams. We've contacted any families affected by this measure with an update. We're working closely with Public Health England to resolve this as soon as possible. We have not suspended any services at this time.

We've also strengthened our rules on face coverings. From Monday 25th October 2021, all people over 11 years old must wear a face covering when they attend our offices, unless they're exempt. Our colleagues will continue to do the same. Our staff will actively challenge those not wearing a face covering and will deny service to individuals who fail to comply with this measure without good cause.

Finally, we're requiring our colleagues to stay at home if they have any cold and flu symptoms and to wait 48 hours after their symptoms top before returning. We've identified that the majority of cases within our community which are detected by Lateral Flow Test have cold and flu symptoms, without the three main symptoms. We're also asking our families not to attend symptoms if they have any cold and flu symptoms.

Whilst we cannot rule out further measures and restrictions, we're confident that these measures will help control the spread of the virus. We'll continue to keep this under very careful review and will change them according to Government Guidance or Public Health England's Advice. We'd like to thank our families and colleagues for their continued support and patience during these challenging times. The safety of our community is of the highest importance to us. We're in this together, every action saves lives.

Click the button below to see our latest Risk Assessment

Risk Assessment

Service Updates

Find out how our services are operating and what restrictions apply to them

Parent and Toddler Groups

Operating Normally

We haven't imposed any restrictions on this service. Please follow our rules on face coverings and testing

Counselling Services

Operating Normally

We haven't imposed any restrictions on this service. Please follow our rules on face coverings and testing

Skills for Life Programme

Restrictions Apply

We aren't able to offer home visits at this time. Appointments at our offices are still available

Employability Coaching

Operating Normally

We haven't imposed any restrictions on this service. Please follow our rules on face coverings and testing

Support Groups

Suspended

We've suspended this service until further notice

Last Updated: March 2020

Contraception and Sanitary Support

Operating Normally

We haven't imposed any restrictions on this service. Please follow our rules on face coverings and testing

Referrals

Severe Disruption

Due to staffing issues and restrictions, it is taking us longer than usual to process referrals. Currently, it's taking 6-10 weeks to process referrals

If you still have questions, please contact our Coronavirus Response Team by emailing: [email protected]

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